Corporate Combat®, the developer of BlackWhole Solutions™ and OneHotline.com has been providing employee and customer hotline services since 1984. They are often referred to as a Tip Hotline, Ethics Hotline, Employee Theft Hotline, Theft Hotline, Fraud Hotline, Customer Service Hotline, or Anonymous Hotline. Since 1984 when we first started our hotline service, improved technology has created vast improvements in the collection and dissemination of hotline data. This, in turn, allows business owners to address and deal with work related issues in real-time. BlackWhole Solutions™ monitoring and intervention program insures optimum hotline effectiveness.
OneHotline.com is a successful, non-intrusive, cost-effective method available to cut employee theft. Anonymous or whistleblower hotlines are telephone or email-based services that give concerned employees opportunities to provide information on theft and other criminal activities happening in the workplace without fear of retribution. The hotline is one of the most effective tools in investigating theft in the workplace.
According to the Association of Certified Fraud Examiners (CFE), tip offs from staff (and customers and vendors) are the most common method for detecting internal fraud, accounting for 46% of detections. The CFE says organizations with an anonymous reporting service will cut fraud losses by 50%.
OneHotline.com services are used by Employees to report policy violations such as sexual harassment or illegal drug use. Employees will also report fraud and theft in the workplace. OneHotline.com is also used by Customers to report their experience while shopping in your store. Whether the service was a "bad haircut" or a "fantastic restaurant experience," you will know immediately since the report will be sent to you unedited and in real-time so you can respond accordingly.
Bottom line: Hotlines are extremely effective in reducing theft and fraud in the workplace. Workplace Hotlines are also highly effective in pinpointing customer service problems. Employee and Customer hotlines bring important issues to your attention in a timely manner that allows you to address problems and resolve them quickly and legally.
It's often been said that an organization's success is due to its employees. Yet employees, from the entry-level customer service representative to the senior executive, are costing US organizations more than $40 billion a year through theft.
If fraud is included as theft, the figure rises to more than $600 billion. In the retail sector alone, employees are responsible for half the total cost of shrinkage, estimated at $30 billion a year. Employee theft ranges from the basic, such as stealing goods, to the creative and highly sophisticated, including fraud and forgery.
Given their knowledge of internal systems and, in some cases, positions of authority, it is not surprising employees rip off companies to the tune of $4,500 per person per year. Insurance fraud is often described as a low-risk, high-yield crime, but occupational or employee theft promises the ultimate in returns, often for very little risk.